Financing Adoption Rate (%) in Excel:
Track It by Month, Tech, and Job Type

See how to measure whether financing is truly part of your sales process (or just happening by chance). In this lesson, you’ll learn how to track financing adoption month by month, compare performance across techs/sales reps, and break results down by job type so you can spot coaching opportunities and drive bigger tickets.

Download the Excel file used in this tutorial:

Build the Financing Adoption Rate Table and Charts

1. Identify the fields you will use from the dataset

  • Financing Selected flag (Y = financed)
  • Outcome or Deal Status (filter to Won)
  • Closed Month (based on Close Date, not Lead Date)
  • Sales Rep or Tech Name
  • Job Type

2. Create the month list for the monthly summary table

  • In your summary area, type January and drag down through December
  • If you have multiple years of data, create a Month-Year field using an IF + TEXT setup:
    • If the Closed Timestamp cell is blank, return blank
    • Otherwise, return the month name using TEXT with “MMMM”

3. Build the monthly counts for deals won

  • Add three column headers next to the month list:
    • Won
    • Financed
    • Financing Adoption Rate (%)
  • In the Won column, use COUNTIFS with two criteria:
    • Outcome = “Won”
    • Closed Month = the month cell in your summary table
  • Copy the formula down for all months

4. Build the monthly counts for financed deals

  • Copy the Won COUNTIFS formula into the Financed column
  • Add one more criterion:
    • Financing Selected = “Y”
  • Copy the formula down for all months

5. Calculate Financing Adoption Rate (%) by month

  • In the Financing Adoption Rate (%) column, divide:
    • Financed ÷ Won
  • Format as Percentage using Ctrl + Shift + 5
  • Copy down for all months

6. Add an optional benchmark line that can be changed anytime

  • Add a Benchmark column (or a single benchmark cell) and enter a value like 30%
  • Populate the benchmark down the rows by referencing the same benchmark cell so it stays dynamic
  • This lets you change one value and instantly update the benchmark line in the chart

7. Create the combo chart with two axes

  • Select the month labels plus:
    • Won (column)
    • Financed (column)
    • Financing Adoption Rate (%) (line)
    • Benchmark (line, optional)
  • Insert a Combo Chart
  • Set:
    • Won and Financed as clustered columns on the primary axis
    • Adoption Rate (and Benchmark if used) as a line on the secondary axis
  • Rename the chart title to something like “Financing Adoption Rate by Month”

8. Clean up the chart so it is readable

  • Make the benchmark line thinner and styled (for example dashed) so it does not dominate the chart
  • Add data labels only to the adoption rate line (not the columns) to reduce clutter
  • Move labels slightly if they overlap

9. Build the Tech by Job Type matrix

  • Create a unique list of Tech or Sales Rep names using UNIQUE
  • Sort the list A to Z using SORT, then paste values to remove formulas
  • Create a unique list of Job Types using SORT + UNIQUE
  • Paste values, then transpose the job types across columns using Paste Special → Transpose

10. Calculate the financed deals numerator in the matrix

  • In the first matrix cell, use COUNTIFS with four criteria:
    • Sales Rep = the rep name in the row header
    • Job Type = the job type in the column header
    • Outcome = “Won”
    • Financing Selected = “Y”
  • Lock row and column references correctly so the formula copies across the matrix:
    • Lock the rep column when dragging left to right
    • Lock the job type row when dragging top to bottom
  • Copy across and down

11. Convert the numerator into Financing Adoption Rate (%)

  • Take the numerator COUNTIFS and divide it by a denominator COUNTIFS that counts all won deals without the financing criterion:
    • Same criteria, but remove Financing Selected = “Y”
  • Format as Percentage (Ctrl + Shift + 5)
  • Copy across and down

12. Handle divide-by-zero correctly

  • Recognize the difference:
    • Zero numerator means deals existed but none were financed
    • Divide-by-zero means there were no won deals in that rep and job type combination
  • Wrap the formula with IFERROR to display a dash instead of an error for divide-by-zero cases

13. Add conditional formatting for coaching and visibility

  • Create a threshold cell (example 25% or 30%)
  • Apply Conditional Formatting: Highlight cells less than the threshold and reference the threshold cell so it stays dynamic
  • Apply a second Conditional Formatting rule for cells containing a dash and fill them gray so “no data” is visually distinct

14. Optional formatting trick for a benchmark label inside one cell

  • If you want a cell to display something like “Benchmark: 15%” while still remaining a numeric value:
    • Use Format Cells → Custom number format
    • Add the word Benchmark and keep the underlying value numeric so rules and charts still work

Financing Adoption Rate (%) for HVAC Sales Teams

Q1. What is Financing Adoption Rate (%) in HVAC sales?
Financing Adoption Rate (%) shows the percentage of closed deals where the customer selected financing. It’s a key sales KPI because financing often enables customers to move forward with higher-ticket solutions by focusing on monthly payment instead of total cost.

Q2. Why should sales leaders track Financing Adoption Rate (%)?
Tracking this KPI helps you see whether financing is consistently presented and positioned. It also helps explain why one tech sells complete solutions while another sells minimum systems, even when lead flow looks similar.

Q3. How do you analyze Financing Adoption Rate (%) month by month?
You can summarize closed deals by month, isolate the financed deals, and then visualize the adoption rate trend over time. This makes it easy to spot seasonality, changes in offer presentation, and months where adoption drops.

Q4. Why break Financing Adoption Rate (%) down by tech and job type?
Because adoption can vary a lot by rep and by the type of work being sold. A breakdown helps you identify who is strong at offering financing, where it’s underused, and which job types have the biggest upside when financing is introduced consistently.

Q5. What does it mean when you see 0% versus a blank or “dash”?
A true 0% typically means deals were closed but none used financing. A blank/dash usually means there were no closed deals in that category, so the rate isn’t meaningful. That distinction matters when coaching and evaluating performance.

Q6. How can I use benchmarks with this KPI?
Adding a benchmark line or threshold lets you quickly see which months, techs, or job types are above or below your target adoption rate. It’s especially useful for driving consistent coaching and tracking improvement over time.

Q7. Do I need a template or dataset to follow along?
If you want to replicate the exact walkthrough, download the sample file linked below the video. You can also use your own data as long as you can identify closed deals, whether financing was selected, the close month, and the rep/job type fields.

Get more lessons like this
by joining our newsletter

Receive weekly Excel tutorials, tips, and KPIs straight to your inbox

Databoards

Analysis & Development